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Frequently asked questions

If you have any questions left - contact sells department.

Payment

To corporate clients:
For corporate clients, you need to request an account from your personal manager

To individual clients:
You can pay for the products you at the office in cash or with a card

Delivery

Our company has two logistics centers lacated in Yekaterinburg and Omsk. We also have a truck fleet for our nearest customers. We cooperate with several transport companies and can deliver products across the Russian Federation and Kazakhstan at a partner price.

Return and exchange policy

If you have received a defective product you are entitled to replace it or get a full refund following next conditions:
- You have saved a cash receipt or an invoice of the purchesed product
- The product's appearance must be preserved as much as it possible including tagss and markings 
– The product has not been used and has not been subjected to additional processing.

If the product does not suit you in terms of consumer properties, the prerequisites are:
- You have saved a cash receipt or an invoice of the purchesed product
- The product's appearance must be preserved as much as it possible including tagss and markings 
- The product has not been used and has not been subjected to additional processing.
- The product does not have external signs of any defects and damages

Be aware! Products that was made according to the technical specifications are NOT refundable and NON returnable

To return or replace a product, please contact the company office where the purchase was made.

Customer service

You can contact our customer service support regarding delivery time, product quality, service and other issues. 

Customer Service:
+7 912 604 01 01

Contact support